PG&E has received reports of scammers calling customers claiming to be from the utility requesting payment on past due utility bills with gift and cash cards. Carl Schoenhofer, Senior Manager of PG&E's North Valley Division says when callers request payment with a gift card that should raise a red flag. He says PG&E will NOT ask for personal information or a credit card number over the phone. According to the press release from PG&E, the scammers are using phone numbers with a caller ID that says PG&E or Pacific Gas & Electric and that some scammers know the names of the specific names of customers.
Customers with concerns are encouraged to call PG&E at 1-800-743-5000.